🧴 Product & Ingredients
Are Glowmere products vegan?
Yes — all of our skincare is 100% vegan and cruelty-free. We never use animal-derived ingredients or test on animals.
Do your products contain parabens, sulfates, or synthetic fragrance?
No. Glowmere products are formulated without parabens, sulfates, mineral oil, or synthetic fragrances. We use gentle plant-based ingredients for clean, conscious skincare.
What is COSMOS certification?
COSMOS is an internationally recognised standard for organic and natural cosmetics. Every Glowmere product is COSMOS Certified to meet the highest ethical and environmental standards.
📦 Orders & Delivery
How long will my order take to arrive?
Shipping time depends on your location. UK orders usually arrive in 4–7 working days, and US orders in 2–5 working days. View our Shipping Policy for full details.
How much is shipping?
Shipping costs are based on order weight and are calculated at checkout. We offer free worldwide shipping on orders over $100 / £100 / €100.
Do you ship internationally?
Yes! We deliver to the UK, USA, EU, and select international destinations. Please note that customs duties may apply depending on your location.
♻️ Returns & Refunds
What is your returns policy?
You may return unopened, unused items within 30 days of delivery. For details, visit our Returns & Refunds page.
Do you offer exchanges?
We do not offer direct exchanges. If you’d like a different product, please return the original item and place a new order.
My item arrived damaged — what should I do?
Please email care@glowmere.co.uk with your order number and photos of the damage. We’ll resolve the issue as quickly as possible.
🌱 Sustainability & Ethics
Are your products eco-friendly?
Yes — we use recyclable packaging and source ingredients responsibly. Glowmere is committed to sustainability at every stage of production.
Do you use palm oil?
No. We do not use palm oil in any of our formulations.
Is Glowmere suitable for sensitive skin?
Absolutely. Our formulas are designed to be gentle, soothing, and free from harsh irritants. Many of our customers have sensitive, eczema-prone, or reactive skin.
💌 Contact & Support
How can I contact Glowmere?
You can email us at care@glowmere.co.uk. For legal or corporate inquiries, please contact legal@shopwavetrading.com.
What are your customer service hours?
Our team is available Monday–Friday, 9 AM–6 PM GMT. We aim to respond to all enquiries within 24–48 hours (excluding weekends).
Where are you based?
Glowmere is operated by Shopwave Trading Ltd, based in Wallingford, Oxfordshire, UK.
If you still have questions, don’t hesitate to contact our customer care team. We’re here to help. 🌿
